Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
The email you received with your tracking information is the best resource for updates and the timing of your order delivery. You can check the current status of your order on the Order Status page by entering the email address you used at purchase, along with your 11-digit order number.
If you were logged into a registered account when you purchased online, you can also view your order history and status on the My Account page.
In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
How can you enjoy a free shipping policy?
Free shipping on orders over USD$69. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
- Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on the product category and volume. Usually, it is around 5 to 7 working days to process.
- Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
|Shipping Method||Delivery Time||Area|
|Super Savings||12-15 days||North America (USA )|
|15-20 days||Oceanica (Australia)|
|10-15 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|15-20 days||Europe (Sweden Portugal Italy)|
|5-12 days||Europe (England)|
|7-15 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|7-15 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|15-25 days||North America (Canada Mexico)|
|12-20 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|7-15 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|15-20 days||Europe (Croatia Ukraine Georgia Spain Russia)|
|7-15 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|5-12 days||Oceanica (New Zealand)|